1. Introduction

The website www.egrethas.com (“the Website”) is a specialised website, created to provide you with a presentation of the company S.C. SCENTATIC S.R.L. and to sell its items online.

The website is owned and managed by the company S.C. SCENTATIC S.R.L., with registered office in Romania, Str. Vornicei, Nr. 4G, Bl.8, Et.2, Ap.32, 100285, Ploiesti, Romania, registered at the Trade Register Office of the Court of Prahova under no. J 2025042538005, unique registration code RO 51967562 (the “Company”).

By using this Website, you agree to be bound by the Terms and Conditions of Use, which govern the Company’s relationship with you in relation to this Website. If you do not agree to any part of the terms and policies, please do not use our Company Website.

The term “Company” or “we” or “us” or “our” refers to the company S.C. SCENTATIC S.R.L.

The term “you” refers to the user of our website.

The term “Website” refers to our website.

The Company reserves the right at any time to update or delete the content of the Website, the Terms and Conditions of Use and/or any policies or notices posted on the Website without notice. Each time you use the Website, you should read the Terms and Conditions of Use, which govern your use. Accordingly, when using the Website, you should check the date of these Terms and Conditions of Use at the top and review any changes since the last version.

2. Terms of Use Acceptance

With each use of the Website, you declare that you and any other persons you represent agree, without limitation of any kind, to be bound by these Terms of Use and warrant that you have the legal capacity to agree to and accept these Terms of Use with respect to yourself and all persons you represent.

If you do not agree to any provision of these Terms of Use or are not authorised to agree to and accept these Terms of Use, you may not use the Website.

You also declare that you are of legal age, that you can enter into contracts under applicable law and that you have the capacity to accept the terms, conditions, obligations, representations and warranties set forth in these Terms of Use and that you honour and comply with the requirements set forth in these Terms of Use.

3. Intellectual Property

All materials incorporated in or contained on this Website are the intellectual property of the Company or its partners or licensed to us. These materials include, but are not limited to, images, photographs, illustrations, text, videos and other materials. They are protected by copyright, design, trademark and other intellectual property laws.

Nothing on the Website shall be construed as an inducement or grant, directly or indirectly or otherwise, any licence or right to use any trademark, logo or text displayed on the Website in connection with any item or service without the prior written permission of the Company, except as stated in the Terms of Use.

You must at all times respect all intellectual property rights regarding the Website and its content, whether owned by us, any of our partners or licensed to us.

These materials may not be copied or reproduced, except for the period when they need to be viewed online. However, the full pages of the Website may be printed if they are intended to be used for strictly personal purposes. Without limiting the general applicability of the foregoing, the Company may occasionally offer you the opportunity to download background images, screen savers or other utility programmes from the Website. These downloaded materials are subject to the terms and conditions of download.

You must not obtain or attempt to obtain any part of the Content by any means or procedures other than those made available to you by the Website.

Unauthorised use of this Website may give rise to a claim for damages or criminal prosecution.

The Company reserves all rights, even if not expressly mentioned in the Terms of Use or on this Website.

4. Links

The Website may contain links to other websites, which are provided merely as an additional convenience and gateway to the information posted. We have not necessarily reviewed all of the information posted on these additional websites mentioned on the Website and we are not responsible for the content of these other websites, information, materials, items or services that may be offered through these other websites.

The inclusion of links to other websites should not be seen as an endorsement of the content of those websites or of the various terms and conditions applicable to the use of those websites. The Company is not responsible for any loss, damage or other liability arising from the use of any of the websites referred to on the Website.

5. Advertising on the Website

The Company may decide to post campaigns and promotions on the Website.

Your correspondence or business dealings or participation in promotional or marketing campaigns posted on the Website, including payment or delivery of goods or services and any other conditions, terms, warranties or representations associated with such dealings is at your own risk, including the companies involved.

You agree that we are not responsible for any loss or damage of any kind incurred as a result of any such dealings or as a result of the presence of the companies advertising.

6. Information Completeness and Accuracy

Neither we nor any third parties represent or warrant the correctness, completeness, accuracy, timeliness, or suitability of the information and materials found or offered on the Website for any reason. You are aware that such information and materials may contain mistakes, errors or omissions, and we disclaim all responsibility, from the outset, in accordance with the legislation in force.

Your use of the information on this Website is at your own risk, for which we are not responsible. It will be your responsibility to ensure that the items, services or information available on this Website meet your specific needs and requirements.

7. Registration

To use some of the services or facilities made available to you on this Website, you will need to register. When you register, you are asked to provide information about yourself that is true, accurate, current, and complete in all respects. If any of your registration information changes, please notify us immediately at legal@egrethas.com.

Please see the Privacy Policy for more information about how we use your personal data, which forms an integral part of these Terms and Conditions of Use.

8. Purchase Eligibility

In order to purchase from the Website, you will be asked to provide personal data. In particular, you must provide your real name, telephone number, email address, and other requested information as indicated. Furthermore, you will be asked to provide payment details that you guarantee are both valid and correct and confirm that you are the person named in the billing information provided.

The Website is available to individuals and other eligible persons who have either been issued a valid card by a bank accepted by the Company, whose applications are accepted by the Company and who have authorised the Company to process a payment or payments in the amount of the total purchase price for the items purchased, or who pay by bank transfer (e.g. payment order) the total purchase price for the items purchased and the amount is cashed by the Company.

In order to pay for the items purchased, you expressly authorise us to carry out certain checks to certify your identity, validate your card, respectively to validate the collection of the price paid by bank transfer (e.g. payment order).

Please see the Privacy Policy for more information about how we use your personal data, which forms an integral part of these Terms and Conditions of Use.

9. Orders

All orders are subject to acceptance and availability and items in your shopping basket are not reserved and may be purchased by other customers.

The company offers for sale items that are in stock and are available to be shipped within Romania and abroad (with certain exceptions) from our distribution centre. If the items are out of stock, you can choose to register your email address to receive notifications of receipt for selected items that were not in stock at that time. If you have registered your email address for notification on the arrival of a particular item appearing on our Website, we will endeavour to notify you by email within 48 (forty-eight) hours that the item has become available on the Website. Please be aware that occasionally certain items that are in high demand will sell out during this period.

It is possible that due to an error, certain items that appear on the Website and are ordered by the customer may no longer be in stock. In such a case, the Company will inform you about this. Any amount paid in advance for the undeliverable item will be refunded.

The item images are real, but there are items that have images for presentation purposes, or an item may have a repetition of items as an image. Further item details can be requested by email.

We have made every effort to display as accurately as possible the colours of our items that appear on the Website. However, we cannot guarantee that the display of the monitor you are using will be completely correct for every colour.

Please also be aware that, as we use natural ingredients, there may be some differences in the colour of the liquid and/or small impurities in the liquid. The item is the result of a careful selection of raw materials, therefore any change in colour should be considered a natural characteristic due to the quality and quantity of natural ingredients.

The company will keep records of your transactions for the period required by law.

For more information, please see the Delivery section, which is an integral part of these Terms and Conditions of Use.

10. Order Acceptance

Once you have made your choice and your order has been placed, you will receive an email confirming your order details. This email is not an acceptance of the order, just a confirmation that we have received it.

If you do not cancel your order, the acceptance of the order and the finalisation of the contract between you and the Company will be completed when we send an email confirming that the goods have been dispatched. The sales contract is therefore concluded as a distance sales contract.

Neither our payment processor nor our designated courier has the authority to accept an order on behalf of the Company.

We reserve the right not to accept your order if, for example, we are unable to obtain a payment authorisation, or due to shipping restrictions applicable to a particular item, the item ordered is not in stock or does not meet our quality control standards and is recalled, or the data provided by you on the Website is incomplete or incorrect or does not meet the eligibility criteria set out in the Terms and Conditions.

We may also refuse to process and therefore accept a transaction for any reason or refuse to provide a service to anyone at any time at our discretion.

We will not be liable to you or any third party for the removal of any item from the Website, whether or not such item has been sold, for the removal, display or editing of any materials or content on the Website, for refusing to process a transaction or for the settlement or suspension of any transaction after processing has commenced.

Whilst every effort is made to ensure that the details on our Website are correct, we may from time to time discover an error in item pricing. If we discover an error in pricing an item in your order, we will notify you as soon as possible. We shall be under no obligation to accept or fulfil an order for an item that has been advertised at an incorrect price and reserve the right to cancel any such order that has been accepted or is in transit. If you order an item that is incorrectly priced for any reason, we will email or phone you to inform you that we have not accepted your order and/or that the item in your order has been cancelled. If you have already paid for the items, we will refund the full amount as soon as we are able to, but no later than 14 (fourteen) business days from the date we notify you that we have not accepted your order and/or that the item in your order has been cancelled. If items are returned during transport, we will start the refund procedure once the items are returned to us.

11. Price Policy

Prices on the Website are in EURO currency.

Items purchased by customers resident in Romania will be paid in RON currency. The final price will be calculated at the EURO/RON currency exchange rate displayed by the National Bank of Romania and valid on the date of payment.

If you are a customer whose bank card or bank account is not in RON currency, the final price will be calculated according to the exchange rate applicable on the date the bank processes the transaction.

Items purchased by customers non-resident in Romania will be paid in EURO currency.

All prices and offers remain valid as regularly displayed, except in cases of proven error.

These prices are subject to change in the event that changes are applied before the order is accepted or items are subject to sales at any time during the sale period.

For more information, please see the Delivery section, which is an integral part of these Terms and Conditions of Use.

12. Payment

You have several options for paying for items ordered from the Company:

• online payment (using the payment platform on the Website);

• by bank transfer to our account.

Payments can also be made via the PayPal payment platform, using the indicated bank cards as payment methods, or by bank transfer. When selecting the option to pay via the payment platform, you will be redirected to the website of the payment platform when finalising your order. Once this transaction is complete, you will return to the Website. Payment will be debited and withdrawn from your account when the order is dispatched to the Company. You will confirm that the bank card being used is yours or that you have been expressly authorised by the owner of the bank card to use it. All bank card holders are subject to validation and authorisation checks by the card issuer. If your payment card issuer refuses to authorise a payment to the Company, we will not be liable for any delay or non-delivery.

We take reasonable steps to make our Website secure. All bank card transactions on the Website are processed using the payment platform.

We also take reasonable care, so far as it is up to us to do so, to keep your order and payment details secure, but in the absence of our fault, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

In the case of online payments or payments by bank transfer, the Company is not/cannot be held responsible for any additional costs incurred by you, including, but not limited to, any currency exchange fees applied by the card issuing bank.

13. Invoicing

The company will issue you an invoice for the items delivered, your obligation being to provide us with all the information necessary to issue the invoice in accordance with the legislation in force.

By submitting your order, you agree to receive your invoices electronically, with the Company adding them to your account or by electronic mail to the email address specified in your account.

If you do not receive an invoice or if you chose to receive a printed invoice, please let us know at orders@egrethas.com.

14. Transfer of ownership

Title to the items shall pass, after payment for the items, upon delivery to the specified delivery address, by signing the transport document or directly the invoice issued by us, as the case may be.

15. Delivery

The company offers for sale items that are available in stock and can be shipped within Romania and abroad (country restrictions apply).

All orders are processed within 3 (three) business days, and all orders require a signature upon receipt.

Once a signature is provided, the responsibility for the purchased good transfers to you, the buyer. If you decide to nominate another recipient other than yourself for delivery purposes, then you, the buyer, agree that the signature of that nominated recipient is evidence of delivery and fulfilment of the company’s obligation and transfer of liability.

The company is not responsible and will not accept any liability whatsoever for delayed delivery caused by any third-party service provider.

Please note that during holidays (e.g. Easter, Christmas), delivery times are typically affected.

The company will ensure proper packaging of the goods and will arrange for the accompanying documents to be sent.

For more information, please see the Delivery Policy, which is an integral part of these Terms and Conditions of Use.

16. Returns

We have a 14 (fourteen) calendar days return policy in which you, the buyer, can initiate a refund request.

These 14 (fourteen) calendar days are calculated from the moment you, the buyer, take physical possession of the item.

To be eligible for a return, the item must be in the same condition in which you, the buyer, received it, unused, with no stains, scratches, tears, or other defects. It must be accompanied by the original, intact security seal, in the original packaging, which contains the item identification code. Items must be returned unused, with all labels still attached. If the items we have delivered to you, the buyer, were accompanied by any gifts, when you return the items, you must also return the gifts.

Returned items that are used or damaged, dirty, or unlabelled or with broken seals cannot be accepted and may be sent back to you, the buyer, at your expense, with a refund refused.

Please see the section Returns Policy for more information on how and under what conditions you can return items and get the refunded price, which forms an integral part of these Terms and Conditions of Use.

17. Promo Codes

Promo codes are non-transferable and cannot be redeemed for cash or cash equivalents.

In addition, they may not be used in conjunction with any other promotion code or offers and must be used by the date published on the Website, if such an expiry date is provided.

18. Limitation of Liability

We do not exclude our liability for negligence or fraud by us or our employees or agents.

IF THE COMPANY BREACHES THE TERMS AND CONDITIONS, WE WILL ONLY BE LIABLE FOR LOSSES THAT ARE CONSIDERED DIRECT LOSSES AND WHICH ARE A REASONABLE, FORESEEABLE CONSEQUENCE OF SUCH BREACH. THE LOSSES ARE CONSIDERED FORESEEABLE IF, FOR EXAMPLE, THEY COULD BE ENVISAGED BY YOU. AND THE COMPANY AT THE TIME OF PLACING YOUR ORDER AND DISPATCHING YOUR ORDER BY THE COMPANY. THE COMPANY IS LIABLE UP TO 100% OF THE TOTAL VALUE OF THE ITEMS PURCHASED BY YOU.

We are not liable for indirect losses or losses that cannot be reasonably foreseen by you or us (for example, loss of profit or loss of opportunity).

We are also not liable for any failure to comply with any of our obligations under the Terms of Use where such failure is due to events beyond our reasonable control.

19. Personal Data

The collection and use of your personal data is subject to the Privacy Policy which is part of these Terms of Use.

20. Cookies

The use of cookies is subject to the Cookie section contained in the Privacy Policy, which is part of these Terms of Use.

21. Jurisdiction

Your use of the Website and any dispute arising from this use of the Website are governed by Romanian law.

22. Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

23. Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

24. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

25. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

26. Contact Information

Questions or comments about these Terms of Use or the Website may be sent to our email address legal@egrethas.com.